Privacy Policy

Key information

Askora is an independent online AI platform that supports users in creating content, communication, learning, document analysis and working with educational materials. Selected Askora features may use external artificial intelligence models, including technologies provided by OpenAI. This policy explains what data may be processed when using the platform and for what purposes.

This is a working version of the Privacy Policy prepared for publication and testing. Before final launch, the document should be reviewed legally against the final business model, payments, cookies, AI providers and integrations.

1. General information

• This Privacy Policy describes the processing of personal and technical data when using the Askora platform, including the portal, user account, forms, packages, payments, files, educational materials and AI features.
• Askora is an independent online AI platform that supports users in creating content, communication, learning, document analysis and working with educational materials. Selected Askora features may use external artificial intelligence models, including technologies provided by OpenAI. Askora is not an official OpenAI product or a ChatGPT service.
• Askora Tech is the name of the platform and a brand owned by ZHH Zaag Hamer Huis B.V.
• The document applies to visitors using the platform without signing in, registered users, people submitting forms and users of paid or package-based features.
• The scope of processed data may depend on selected features, account status, package, submitted content, files and integrations available at a given time.
• Users should also read the Terms, which describe the rules for using Askora services.

2. Data controller and contact

• The controller of personal data of users of the Askora Tech platform is ZHH Zaag Hamer Huis B.V. Askora Tech is the name of the platform and a brand owned by ZHH Zaag Hamer Huis B.V.
• User data is processed to provide services available within the Askora Tech platform, handle the user account, process payments, handle enquiries, ensure service security and fulfil legal obligations imposed on the controller.
• For privacy, personal data, cookies, user account, consent or user rights matters, users can contact Askora through the contact page.
• The request should include the email address connected with the account or form and a short description of the matter so the request can be handled efficiently.

3. Data that may be processed

• Askora may process data provided by the user, such as email address, username, name, message content, form data, account settings, activity history and information needed to handle requests.
• For user accounts, Askora may process registration data, login data, package status, limits, feature usage history, preferences, settings and technical information needed for account security.
• For paid packages, Askora may process information about the selected package, payment status, activation date, billing and data provided by an external payment provider.
• When making a payment, the user may be redirected to an external payment provider. The name ZHH Zaag Hamer Huis B.V. may appear in the payment interface, on transaction confirmations or on a bank statement because this is the entity responsible for handling and billing Askora Tech services.
• For uploaded files or materials, Askora may process file name, type, size, content, metadata and information needed to store, analyse or generate a response.

4. Technical data, logs and security

• When using the service, technical data may be recorded, such as IP address, device type, browser, operating system, session identifiers, date and time of activity, URLs and error information.
• Technical data may be used to provide the service, protect accounts, detect abuse, diagnose errors, improve performance and maintain platform security.
• Askora applies technical and organisational measures appropriate to the nature of the platform, but users should also protect their password, device and access to the email account connected with Askora.

5. Forms, contact and support requests

• Data submitted through contact, registration, package or other forms is processed to handle the request, provide a response, perform a service or take steps before entering into a contract.
• Correspondence may be stored to document requests, improve support, protect claims and resolve technical issues.
• Users should not submit third-party data, sensitive data or confidential information unless it is necessary for the matter being handled.

6. User account

• Account data is processed to create and maintain the account, support login, save settings, assign packages, handle limits, history, files and features available to signed-in users.
• Users may be able to edit some account data, change settings or request account deletion, unless legal obligations or billing requirements require selected data to be retained.
• Deleting an account may result in loss of access to history, saved materials, files, packages, settings and other account-related data.

7. AI features and user content

• When users use AI features, Askora may process prompts, messages, conversation context, files, settings, history and generated responses to perform the requested function.
• Content submitted to AI features may be processed by external providers of technology, artificial intelligence models or infrastructure, including OpenAI, if this is necessary for the feature to work.
• Users should avoid entering sensitive data, professional secrets, third-party data or information that should not be shared with digital tools.
• AI responses may be stored in account or session history if the feature includes saving history or user materials.

8. Cookies and similar technologies

• The platform may use cookies, local storage, session identifiers and similar technologies for site operation, login, security, remembering settings, analytics and service improvement.
• Necessary cookies are used for the proper operation of the service. Other cookie categories may depend on user settings, site configuration and analytics or marketing tools used on the platform.
• Users can manage cookies in their browser settings or, if available, in the cookie consent panel provided by the platform.

9. Legal bases and purposes of processing

• Data may be processed to provide the service, maintain accounts, handle requests, deliver packages, manage billing, ensure security, perform analytics, improve the platform and meet legal obligations.
• The legal basis may be performance of a contract or steps before entering into a contract, legal obligation, legitimate interest of the controller or user consent where required.
• Data should not be used in a way inconsistent with the purpose for which it was collected unless allowed by law or covered by appropriate consent.

10. Recipients and external providers

• Data may be entrusted to providers of hosting, email, security, analytics, payments, form handling, AI tools, file storage and other technical services needed for the platform to operate.
• External providers should process data only to the extent necessary to provide their services and in accordance with relevant agreements or terms.
• If a feature requires data transfer outside the European Economic Area, such transfer should use appropriate protection mechanisms required by law.

11. Data retention

• Data is stored for the period needed to achieve the purpose for which it was collected and then for the time required by law, billing, security, complaint handling or claim protection.
• Account data may be stored for the lifetime of the account and, after deletion, for the period necessary for billing, security or legal obligations.
• Technical data, logs and analytics data may be stored for the period appropriate for security, diagnostics and service maintenance.

12. User rights

• Users may have the right to access data, rectify it, delete it, restrict processing, transfer data, object to processing and withdraw consent where processing is based on consent.
• The scope of rights may depend on the legal basis and circumstances of processing. In some cases, deletion may be limited by legal obligations, billing or claim protection.
• To exercise rights, users can contact Askora through the contact page.

13. Changes to this policy

• Askora may update this Privacy Policy, especially when features, providers, integrations, payment model, cookies, law or security rules change.
• The current version is published on this page, and significant changes may be communicated through the platform, by email or through another available communication channel.

Useful links

• Terms
• Packages
• Account
• Contact